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FAQs

Answers to Questions about Kuul™ Media Products

Frequently Asked Questions about Kuul™

Get answers to common questions about Kuul evaporative cooling media products.

Kuul Vitality, Kuul Evolution, and Kuul Control evaporative media have a one year from date of purchase warranty. No warranty is available on 2″ depth Kuul media.

Portacool Product Replacement media comes with the following warranties:

For additional information, please review the Kuul Limited Warranty Statement located on our Literature resources page.

With proper maintenance and water quality, Kuul evaporative media will typically last 5 years or more. For further information on maintenance routines and water quality, please refer to Kuul Best Practices found on our Literature resources page.

Yes. To receive your maximum ‘Kuul Effect,’ you’ll need to refer to the directional label on each piece of media. The label will show which end should be pointing upward and which side should face forward based on the direction of your airflow. For additional information, please review our Kuul Installation Instructions, or contact our customer service department at 936-598-5651.

DuraPro coating offers a superior level of durability to your evaporative media. It can help extend the life of the media and allows for easier cleaning with less damage to the outward facing edge. DuraPro’s dark colored coating prevents light from entering the media and reduces the growth of algae. This technology can be added to Vitality ViTech, Vitality XTech, Control Origin and Control PowerGT evaporative media.

You should avoid using reverse osmosis or deionized water. For additional information on media, please see the Maintenance Guide or give us a call.

A soft bristled brush is recommended to remove heavy debris. Additional information and cleaning steps are found in the Maintenance Guide.

Disinfectants used at low and safe concentrations per manufacturer guidelines (ex: chlorine at 1-2 ppm can be a disinfectant). For additional information on the recommended cleaning agents for various media sizes, please refer to the Maintenance Guide.

We recommend media to be regularly cleaned once a month following the guidelines found in the Maintenance Guide. The cleaning frequency may be altered based on the application and water quality. Please refer to the Maintenance Guide or give us a call to review.

Initially, new Kuul® evaporative media may emit a slight scent or odor. This typically dissipates quickly, but, to accelerate the process, you can flush the evaporative media with water before using. While the evaporative cooling system is off, run water over the evaporative media, changing the water until the odor dissipates. Please refer to the Maintenance Guide for additional information.

We recommend keeping on and off cycles to a minimum and the media allowed to dry completely once every 24 hours.  Please refer to the Maintenance Guide for additional information.

The pH levels should be less than 8 and greater than 6. Please refer to the Maintenance Guide for additional information.

Unfortunately, there is not an easy answer for this question – we aren’t just throwing out marketing spin! – there are simply too many factors. Evaporative cooling is dependent on ambient conditions like wet bulb and dry bulb. Portacool evaporative coolers CAN drop the air temperature up to 30°F – when the air is very dry such as the arid climates of the Southwest where relative humidity is often 30% or less. That said, however, even in humid climates like the Southeast our products can still easily product an 8-10°F temperature change. In addition, when you “spot cool” or allow the fan to blow directly on someone, the air will feel even cooler because of the cool air that is blowing across the skin. The cooler the air is in relation to your body temperature the faster you will feel cooling relief. Check out the chart below for a better explanation:

Temperature Humidity Drop in temp* City**
Hot/Dry 105°F 20% 30°F Phoenix, AZ
Hot/Humid 95°F 55% 13°F Houston, TX
Warm/Dry 90°F 20% 24°F Albuquerque, NM
Warm/Humid 80°F 60% 11°F San Jose, CA

*The temperature drop provided only reflects the performance of Portacool’s Kuul Comfort™ evaporative media. The drop does not factor in the velocity or volume of the air provided by our high-performance fans (wind chill). The “real-feel” or perceived temperature will be cooler. Results will vary based on your current conditions.

**The examples shown represent average July conditions of the listed cities.

In the past, we have developed products for the poultry industry and used them for everything. As we have learned more and focused on becoming the true leader in evaporative technologies, we have started manufacturing three different series that are industry specific and the products have become more efficient for each market. The poultry market will not have a demand for a product like our Kuul Evolution FirePro™ and the HVAC markets cannot tolerate a product that is made for the poultry markets like our Kuul Vitality™ series. Three different industry specific series were created and our Kuul products have become more efficient for each market: Vitality Series, Evolution Series, and Control series. Check out our industry page for more information on Kuul products!