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What is the warranty on media?

Kuul evaporative media has a one year from date of purchase warranty. No warranty is available on 2″ depth Kuul media. For additional information, please review the Kuul Limited Warranty Statement located on our Literature resources page.

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How long should media last?

With proper maintenance and water quality, Kuul evaporative media will typically last 5 years or more. For further information on maintenance routines and water quality, please refer to Kuul Best Practices found on our Literature resources page.

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Is there a correct way to install the media?

Please review the directional label located on the side of the evaporative media. This label will ensure you install the product facing the correct direction. Media without a directional label is designed to be installed in any vertical manner. For additional information, please review our Kuul Installation Instructions.

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What is the benefit of DuraPro coating?

DuraPro is a coating offered for Vitality and our standard Control series media. It extends the life of the evaporative media and allows for easier cleaning. The dark color of DuraPro coating prevents light from entering the media and reduces the growth of algae.

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Can I use reverse osmosis or deionized water?

You should avoid using reverse osmosis or deionized water. For additional information on media, please see the Maintenance Guide or give us a call.

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How can I clean the media?

A soft bristled brush is recommend to remove heavy debris. Additional information and cleaning steps are found in the Maintenance Guide.

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What can I use to clean the media for scale build up or algae?

Disinfectants used at low and safe concentrations per manufacturer guidelines (ex: chlorine at 1-2 ppm can be a disinfectant). For additional information on the recommended cleaning agents for various media sizes, please refer to the Maintenance Guide.

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How often should I clean the media?

We recommend media to be regularly cleaned once a month following the guidelines found in the Maintenance Guide. The cleaning frequency may be altered based on the application and water quality. Please refer to the Maintenance Guide or give us a call to review.

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What is the smell and how can I get rid of it?

Initially, new Kuul® evaporative media may emit a slight scent or odor. This typically dissipates quickly, but, to accelerate the process, you can flush the evaporative media with water before using. While the evaporative cooling system is off, run water over the evaporative media, changing the water until the odor dissipates. Please refer to the…

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Should I use on/off wetting cycles?

We recommend keeping on and off cycles to a minimum and the media allowed to dry completely once every 24 hours.  Please refer to the Maintenance Guide for additional information.

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