Toggle
☰ Menu
× Close

Blog

What is the warranty on media?

Kuul Vitality, Kuul Evolution, and Kuul Control evaporative media have a one year from date of purchase warranty. No warranty is available on 2″ depth Kuul media. Portacool Product Replacement media comes with the following warranties: Cyclone Series – 1 Year Jetstream Series – 3 Years Hazardous Location Series – 3 Years Hurricane (discontinued) Series…

Read More

How long should media last?

With proper maintenance and water quality, Kuul evaporative media will typically last 5 years or more. For further information on maintenance routines and water quality, please refer to Kuul Best Practices found on our Literature resources page.

Read More

Is there a correct way to install the media?

Yes. To receive your maximum ‘Kuul Effect,’ you’ll need to refer to the directional label on each piece of media. The label will show which end should be pointing upward and which side should face forward based on the direction of your airflow. For additional information, please review our Kuul Installation Instructions, or contact our…

Read More

What is the benefit of DuraPro coating?

DuraPro coating offers a superior level of durability to your evaporative media. It can help extend the life of the media and allows for easier cleaning with less damage to the outward facing edge. DuraPro’s dark colored coating prevents light from entering the media and reduces the growth of algae. This technology can be added…

Read More

Can I use reverse osmosis or deionized water?

You should avoid using reverse osmosis or deionized water. For additional information on media, please see the Maintenance Guide or give us a call.

Read More

How can I clean the media?

A soft bristled brush is recommended to remove heavy debris. Additional information and cleaning steps are found in the Maintenance Guide.

Read More

What can I use to clean the media for scale build up or algae?

Disinfectants used at low and safe concentrations per manufacturer guidelines (ex: chlorine at 1-2 ppm can be a disinfectant). For additional information on the recommended cleaning agents for various media sizes, please refer to the Maintenance Guide.

Read More

How often should I clean the media?

We recommend media to be regularly cleaned once a month following the guidelines found in the Maintenance Guide. The cleaning frequency may be altered based on the application and water quality. Please refer to the Maintenance Guide or give us a call to review.

Read More

What is the smell and how can I get rid of it?

Initially, new Kuul® evaporative media may emit a slight scent or odor. This typically dissipates quickly, but, to accelerate the process, you can flush the evaporative media with water before using. While the evaporative cooling system is off, run water over the evaporative media, changing the water until the odor dissipates. Please refer to the…

Read More

Should I use on/off wetting cycles?

We recommend keeping on and off cycles to a minimum and the media allowed to dry completely once every 24 hours.  Please refer to the Maintenance Guide for additional information.

Read More